Sonesta Simply Suites Jacksonville

Very nice suite. It's so cute and comfortable. It has a fridge, microwave, coffee pot, stove, and dishwasher... Everything we could have needed for the time we were there. The location is perfect for everything around them. They have a cute little pond with a gazebo in the back. The front desk was so very helpful and kind. However, during our stay, we had someone above us who had children and they were just atrocious with the running, jumping, banging, and stomping. It was so bad it woke us up from our sleep... We thought someone was knocking on our door. We let it go on until we couldn't take it anymore and we spoke with the two front desk ladies. They said they were going to handle it and they did. Thankful for that and them. Overall, it's a very great suite. We will definitely be back.

Red flag alert for room 101. Property smells good at the entrance and the hallway leading up to the room. Imagine entering your week long home away from home and smelling nothing but urine. The shower curtains and microwave definitely were not cleaned prior to arrival. A green substance that appeared to be boogers had to be wiped off the curtains myself. The stove top didn’t work but not a big issue as the smell that was endured at the entrance point to both the lounge in the room and the room it self. Other than these issues the room was okay. Please clean your carpets if animals are allowed to stay at the property.

Imagine being awoken out your ur sleep @ 4am by the security knocking on the door to inform you that if you don't stop walking around that your stay will be terminated. Because the guest downstairs is complaining on you guys. And we were sleep. No one was walking around. The towels had hair in them. the tub had visual hair and dirt, lucky I brought cleaning supplies and disinfectant. None of the photos they have advertised on the website looked anything

First if you book through an outside source and choose to pay at the property call them to confirm your reservation. We booked in advance and the day we were set to drive in it tried to charge the card I had on file. It didn't go through because I had planned to use a different card when we got there. I called and the lady told me that in the fine print when you book it tells you that the hotel will charge the card the morning of, and if it doesn't go through they will cancel your reservation and let someone else book your room unless you call to confirm it... which to me is wild. What if you wanted to pay cash? Or what if we'd already been driving and I didn't see the notification? When we got to the property there's also a $100 incidental fee, I'm not sure how long that will take to refund. The lady and front desk staff are nice. Now the hotel it is SIMPLE no pool, no breakfast, nothing of the sort. The hotel is kinda dingy and you can hear everything. As I was walking down the hall I heard someone very loudly having you know... so careful if you have children. There is only ONE elevator in the entire building! So if you're at the end of the hallway you have to walk, walk, and walk some more, or load your stuff up the stairs. The rooms. The beds are HORRIBLE they are so hard and springy my back hurt so bad each morning. There were cracks in the floor tiles in the bathroom, the toilet wasn't cleaned, there is a kitchenette but you only get one pot and one pan. The water pressure was also pretty horrible. There was framed art work that didn't have any artwork in it just cardboard 🤷🏼‍♀️. Maybe I was expecting too much, for $120 a night I atleast expected holiday inn rooms not motel 6.

Stayed here from Sept 10, 2023 to Sept 16, 2023. Rooms are quite. They do not clean the rooms daily or even once in 2 or 3 days. Even if the guests stay for 10 days, their policy is to clean once every SEVEN days!!!. They do not mention this at the time of booking. We were shocked to hear at the time of check in. Even to change the towels on daily basis, they have objections. After we insisted, very reluctantly, they agreed to change on daily basis. Staff are not bad. But not very helpful. There are no restaurants or coffee shops within walking distance. Need to drive at least 3 or 4 miles for a cup of coffee. The condiments they provide is useless for early morning coffee. Most of the people staying buy groceries and cook inside (as this is a suit hotel). Perhaps they are happy with once every seven days cleaning!!! This is not a hotel for business travelers or family travelers for pleasure. Won;t recommend, won't go back.